Dimplex
Dimplex
Frequently Asked Questions
Dimplex is an electric fireplace brand manufactured by the Glen Dimplex Group, headquartered in Ireland and operating globally. Dimplex patented the first wood-burning effect in 1995, creating the first realistic electric fireplace. In the three decades since, the brand has pioneered every major advance in electric fireplace flame technology — including Opti-Myst, Opti-V, Revillusion, and Multi-Fire XD — making them the most technologically advanced and widest-ranging electric fireplace manufacturer in the world. Carefree Home Furnishings is an authorised Dimplex dealer with free shipping sitewide.
The Dimplex Opti-Myst is a series of electricity-powered fireplaces with water vapor flames. The flame is created by LED lights reflecting off mist produced by Dimplex’s ultrasonic technology from regular tap water stored in a container inside the fireplace. The result is a three-dimensional flame with smoke that looks very much like a wood-burning fireplace flame — without any real fire or smoke. The effect is genuinely three-dimensional — the mist rises through the log set and the flame appears to flicker in depth, not just on a flat screen — which is why Opti-Myst is consistently described as the most realistic electric fireplace effect available. Even with the heat completely off, it appears as an authentic wood-burning fire.
Dimplex warranty coverage varies by product line. The Opti-Myst Linear series carries a 5-year limited warranty covering defects in material and workmanship from the date of first purchase, including on-site or in-home warranty service — meaning Dimplex covers all labour and transportation associated with repairing or replacing the product within the warranty period. Standard Opti-Myst Pro models carry a 2-year manufacturer’s warranty. The IgniteXL series warranty was increased to 5 years in 2020, becoming an industry best. Warranty applies to the original purchaser only and is not transferable. Purchase from an authorised dealer such as Carefree Home Furnishings to ensure full warranty protection.
No — this is one of the fundamental advantages of Dimplex over gas and wood-burning alternatives. Basic installation requires fewer tradespeople, no gas lines, venting, or chimney. Dimplex fireplaces run on standard 120V household electrical supply and can be hardwired or, on portable models, simply plugged in. This means they can be installed in any room in a home — apartments, condos, bedrooms, finished basements, and rooms with no exterior wall — locations where a gas or wood fireplace would require expensive infrastructure modification or would simply be impossible. Installation cost and complexity are dramatically lower than any vented alternative.
Yes — most Dimplex electric fireplaces include a heating element that operates independently of the flame display. The ComfortSaver heating system provides safe concealed ceramic heat with 11% energy savings, warming up to 1,000 square feet. Importantly, the flame display runs independently of the heat — you can enjoy the Opti-Myst flame effect with no heat output at all, making it suitable for year-round use including summer months when ambiance is desired without warmth. There are no harmful particulates or emissions and the operation is 100% efficient, completely safe with no flame heat or emissions and a glass front that remains cool to the touch.
The Opti-Myst Linear is available in three sizes: 46 inches, 66 inches, and 86 inches. The 46-inch suits standard feature wall installations and fireplace surrounds. The 66-inch is the most popular mid-range size for living rooms and open-plan spaces. The 86-inch creates a dramatic, large-format linear fireplace statement and is frequently specified in luxury residential projects and commercial interiors. All three sizes share the same Opti-Myst water vapor flame technology, Wi-Fi enabled controls via the Dimplex Flame Connect App, and the option to connect to a mains water supply for continuous operation without tank refilling.
Dimplex offers multiple control methods depending on the model. All units include a multi-function remote control for flame intensity, heat output, and timer functions. Wi-Fi enabled models include the Dimplex Flame Connect App, allowing full control from anywhere in your home via smartphone. Smart self-diagnostics on advanced models simplify troubleshooting and improve serviceability — the fireplace can identify and report operational issues automatically. Select models also include Bluetooth connectivity. The flame effect, ember glow, and heat output are all independently adjustable, giving you full control over the ambiance and warmth settings for any occasion.
Opti-Myst fireplaces do not come with any decorative accessories but look even more realistic with decorative glowing logs. You can also place pretty much anything around the flame, like glass pebbles or rocks — just make sure not to block the flow of the mist. Optional accessories available for Opti-Myst Pro models include hand-painted log sets, river rock media, a media tray for alternative fill materials, a rear glass panel that converts a single-sided unit to a see-through design, and a plumb kit for connecting to a continuous mains water supply. The accessory range gives buyers full flexibility to customise the appearance of their Dimplex installation to match their interior design scheme.
With some of the best technology, quality, and styling in the industry, a Dimplex electric fireplace will last 10 to 12 years depending on how much you use it. The Opti-Myst system uses ultrasonic transducers and LED lighting — both of which have long operational lifespans with no consumable parts under normal use. The water tank should be cleaned periodically to prevent mineral scale buildup on the ultrasonic transducer, which is the most common cause of reduced mist output over time. Using distilled or filtered water rather than hard tap water will significantly extend the life of the ultrasonic components and reduce maintenance frequency.
For most residential applications without an existing gas fireplace, Dimplex electric offers compelling advantages on five dimensions. Installation cost is dramatically lower — no gas line, no venting, no structural work beyond the wall cavity. Operating cost is lower — 100% electric efficiency versus significant heat loss up the flue in gas models. Maintenance is essentially zero — no annual servicing, no pilot light, no carbon monoxide concerns. Placement is unrestricted — any room, any floor, any wall. And flame realism, via Opti-Myst technology, has advanced to the point where the result is an appearance so authentic it will be mistaken for a true wood-burning fire. The only genuine advantage gas holds is a live combustion flame — for buyers who want a permanent electric installation with the most realistic simulation available, Dimplex is the industry benchmark.

















